Returns & Refunds

1. Faulty, damaged, or wrong items

If your order arrives damaged, defective, or not what you ordered, contact us within 14 days of delivery at contact@kbprints.storewith your order reference and photos. We will reprint and reship the item, or refund it in full — your choice. We cover return shipping for faulty items, and you don’t always need to send the item back.

Minor cosmetic variation normal to 3D printing (faint layer lines, slight colour or dimensional variance, small surface marks) is not a fault.

2. Made-to-order and custom items

Standard catalogue items are printed for your specific order, and custom quote items are made to your specification. Because they are personalised or made to order, they are not returnablefor change of mind, and the statutory “cooling-off” cancellation right does not apply once printing has started. This does not affect your rights if the item is faulty (section 1).

3. Cancelling before we print

If you need to cancel, email us as soon as possible. If printing hasn’t started we will cancel and refund you in full. If it has started we may be able to offer a partial refund depending on how far along the job is.

4. Non-delivery or lost parcels

If tracking shows no movement for an extended period or the carrier confirms the parcel is lost, we will reprint and reship or refund. Please allow the full estimated delivery window plus a few business days before reporting a parcel as lost.

5. How refunds are issued

• Refunds go back to your original payment method via Stripe, normally within 5–10 business days of us approving them.
• Where a return is agreed for a non-faulty reason at our discretion, the original and return shipping costs are non-refundable.

6. How to start a return or refund

Email contact@kbprints.store with:

• Your order reference (e.g. KB-XXXX-0000)
• What’s wrong, with photos if it’s a fault or damage
• Whether you’d prefer a reprint or a refund

We aim to reply within one business day.

7. Your statutory rights

Nothing here limits your non-excludable rights under the consumer law that applies to you.